Solution Consultant

We are seeking an energic “get it done” Solution Consultant to our newly established Singapore office.

As a Solution Consultant you will work closely with our valued customers, project managers and colleagues in Norway HQ to execute tasks related to our SaaS purchase-to-pay software. Each day will be a brilliant learning experience in the fields of accounts payable, finance, process optimization and automation. Tasks will be varying and diverse; some days may involve advanced project planning for enterprise customers, some may involve sorting/allocating tickets to technical consultants. You’ll be prepared to tackle whatever task or challenge presents itself (with the support of our high-performing team).

What does a typical day look like?

  • Be the first contact point for our APAC customers
  • Attend to customers support requests or problem via ticket system
  • Be responsible for evaluating and responding to tickets
  • Communicate and work closely with technical consultants for ticket resolution, including quality test support in some cases
  • Abide to customers receiving support services according to SLA (Service Level Agreement)
  • Reporting/ticket overview on a weekly basis to internal
  • Driving ticket closures with customer yearly upgrades

You will play a pivotal role in ensuring eye-share’s customers are delighted with our solutions and become advocates, contributing to the company’s long-term growth and success.

Qualifications and work experience

You should have a range of experience in one or more of the following areas:

  • Accounting and/or purchasing
  • Minimum diploma level
  • General good competence about IT/ERP systems
  • Commercial fluency in English
  • Experience with Accounting systems or other ERP will be an added advantage

For those less experienced, a strong/proven interest in project management and solution orientation can compensate.

Personal characteristics

  • Excellent communicator
  • Customer and solution oriented
  • High service standards, flexible and structured
  • Ability to collaborate well with teams from varying cultures and backgrounds
  • Self-starting, willing to take initiative and show entrepreneurship
  • A sense of humor and desire for the workplace to be fun

What we offer

We offer an exciting, challenging position where you have significant influence in a successful company with vast growth opportunities.

  • Competitive conditions and remuneration
  • A professional environment with skilled developers, advisors, and software consultants
  • The opportunity to work in a successful company that has experienced growth every year since its inception in 2001
  • Good career growth opportunities
  • Workspace in modern premises in CBD
  • Company based on Nordic Mindset and Nordic Values
  • Company strategy based on Amazing Product Suite, Happy Customers and Awesome Place to Work